Terms of service

1. What LeoOi is

LeoOi is a board where columns are agents and cards are conversations. When you move a card into an agent’s column, that agent runs: it reads the card, and it may use a Linux desktop we provide, including a web browser it controls itself, to carry out the work.

You are contracting with Devant Pte. Ltd., a company registered in Singapore, UEN 202605792K. If you use LeoOi on behalf of an organisation, you confirm you may bind that organisation.

2. Your account

You sign in with an email address and a one-time link. Keep access to that inbox secure; anyone who can read it can sign in as you. Tell us promptly if you believe your account has been used without your permission.

You must be old enough to enter a contract where you live, and at least 18.

3. Your content stays yours

You own what you put into LeoOi and what your agents produce for you: your boards, cards, messages, files, and the contents of your machine’s workspace. We claim no ownership of any of it.

You grant us only the licence we need to run the service for you: to store, copy, transmit and display your content so that LeoOi works, so that people you share a board with can see it, and so that we can back it up and restore it. That licence is non-exclusive, worldwide and royalty-free because servers are, and it is limited in three ways that matter:

• It is not perpetual. It ends when you delete the content or close your account.
• It is not sublicensable beyond the infrastructure providers listed in our privacy policy, who process it only to run the service.
• It does not extend to improving our products. See section 4.

4. We do not train on your work

We do not use your boards, cards, conversations, files, screenshots, or anything your agents did, to train, fine-tune or evaluate any machine learning model, ours or anyone else’s. There is no setting to switch this off, because there is nothing to switch off.

We pass the minimum necessary to the model provider that answers a given turn, and we configure those providers not to retain or train on it. We use aggregate, non-content operational figures to run and bill the service: how many turns ran, how long a machine was awake, what a charge cost.

5. What the agent does, you did

This is the most important thing in these terms, so it is not buried in an indemnity clause. An agent acts on your instruction and on your behalf. If you sign a website into your machine’s browser, the agent is that website’s user. If it posts, buys, deletes, or agrees to something, you posted, bought, deleted or agreed.

You are responsible for making sure that:

• you are allowed to access the accounts and systems you point an agent at, and that automated access does not breach their terms;
• the data you put in front of an agent is data you may share with the model providers in our privacy policy;
• you review anything consequential before relying on it. Agents get things wrong, and confidently.

Agents can also be misled by content they read. A web page can carry instructions aimed at the agent rather than at you. We build against this, but we cannot promise an agent will never be deceived by something it reads. Do not give an agent access to anything you could not afford to have it get wrong.

6. What you may not do

• Break the law, or help someone else do so.
• Access accounts, systems or data you have no right to.
• Defeat security, rate limits, or bot protections on services that did not agree to it, including using the browser we provide to evade detection you were meant to be subject to.
• Harvest personal information about people who have not consented, or build profiles of them.
• Send spam, run influence or engagement farms, or impersonate anyone.
• Generate material that sexualises children, or that is designed to harass a specific person.
• Resell raw model access, or use LeoOi mainly as a proxy to a model provider.
• Attack the service: probing other tenants, escaping the container, or overwhelming shared capacity.
• Use LeoOi from a jurisdiction under applicable sanctions or export controls, or in any way that would put LeoOi in breach of those laws.

We may suspend an account that is doing these things. Where we can, we will tell you what happened and give you a chance to fix it before we do. Immediate suspension is for cases where waiting causes harm.

7. Boards you share

A board has one owner. The owner may invite others as members, who can work the board, or observers, who can only read it. Anyone with access can see the board’s cards, its conversations, and its machine.

The owner pays for the whole board. If a member runs an agent or wakes the desktop, the credits come out of the owner’s balance, not the member’s. Invite accordingly, and use the per-board spend limits.

8. Credits and payment

LeoOi is pay as you go. You buy credits; work spends them. There is no subscription and no seat charge.

• What is metered: the model calls an agent makes, and the time your board’s desktop is awake. A sleeping machine costs nothing.
• What is not charged: a turn that failed. Its cost is ours.
• What you can check: every charge records what it was priced from. Re-price it yourself and you should get the number we billed. If you do not, tell us and we will fix it.
• Running out: we refuse work before it starts rather than stopping it half-done. Your balance is never negative.

Credits are not money, do not earn interest, and are not transferable between accounts. Prices can change; we will give notice before they do, and credits you have already bought are honoured at the rate you bought them. Promotional credits may expire, because every code carries an expiry date.

We refund unused credits to the payment method that bought them. We do not issue a refund as more credits.

9. Leaving

You can close your account whenever you like. Before you do, export your boards and conversations. The export is yours to keep and does not expire. After you close it we delete your boards, conversations, uploaded files and machine workspace, on the schedule in our privacy policy.

Unused credits are refundable within 12 months of purchase, less any amount already spent, unless we closed your account for a breach of section 6.

We may also close your account, or stop offering LeoOi altogether, for any reason. If we do, you get at least 30 days’ notice by email or in the product, and your unused credits back.

10. Changes to the service

We will keep developing LeoOi, and some changes will remove things. For a change that materially reduces what you already paid for, we will give reasonable notice and, if you would rather not continue, refund unused credits.

11. How these terms change

We will tell you about any material change to these terms by email or in the product, at least 14 days before it takes effect. Using LeoOi after that date means you accept the new version.

If you would rather not accept it, close your account before the change takes effect and we will refund your unused credits.

12. Warranties and liability

LeoOi is provided as it is. We do not warrant that it will be uninterrupted, that an agent will complete a task, or that its output will be correct. To the fullest extent the law allows, we disclaim the implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. None of this affects statutory rights you hold as a consumer and cannot sign away, including under UK or EU consumer law.

To the extent the law allows, neither of us is liable to the other for indirect or consequential loss. Our total liability in any twelve-month period is limited to what you paid us in that period, and where that is nothing, to S$50. Nothing here limits liability that cannot be limited, including for death or personal injury caused by negligence, or for fraud.

We are not liable for losses caused by prompt injection: instructions hidden in third-party content, a web page for example, that make an agent act in a way you did not intend.

13. What you cover us for

You will indemnify and defend Devant Pte. Ltd. and its officers, employees and contractors against any third-party claim, demand, loss, liability or expense, including reasonable legal fees, arising out of:

• your use of the service;
• your content, including anything your agents produce or transmit on your behalf; or
• what anyone acting on your instruction does, or fails to do.

This does not apply to the extent the claim comes from our own negligence or wilful misconduct.

14. Disputes

Talk to us first: most problems are a mistake we can undo. If that fails, these terms are governed by the laws of Singapore and the Singapore courts have jurisdiction. We do not ask you to give up class actions or jury trials.

15. General

Severability. If any part of these terms turns out to be invalid or unenforceable, that part is narrowed or removed as far as necessary and no further. The rest stands.

Entire agreement. These terms and our privacy policy are the whole agreement between you and Devant Pte. Ltd. about the service, and they replace anything said before, in writing or otherwise.

No waiver. If we do not enforce something, that is not us giving it up. A waiver counts only in writing.

Assignment. We may transfer these terms, in whole or in part, in an acquisition, merger or restructuring, without asking you. You may not transfer your rights or obligations without our written consent, and an attempt to do so is void.

Force majeure. Neither of us is liable for failing to perform, or performing late, because of something outside our reasonable control. That includes infrastructure outages, acts of a service provider we depend on, government or regulatory action, and natural events. Whoever is affected takes reasonable steps to limit the damage and to get going again.

16. Contact

Questions about these terms: hello@leooi.com.